How can we help?

If a game won't load, your Coins or Bites look wrong, a reward didn't arrive or something else isn't working, email us with:

• Your account email or username
• Device and browser (e.g. Android, Chrome) or app version
• The game or page where it happened
• What you did, what you expected and what happened instead
• Screenshots or a screen recording, and the approximate date and time

Tip: refreshing the page, updating your browser or clearing its cache fixes many loading problems.

You can permanently delete your Bitey Games account at any time, in one of two ways:

1. In the app or website: sign in, open Account settings, scroll to Delete account and confirm. It takes effect immediately.
2. By email: send a message from your registered email address to support@biteygames.com with the subject “Account deletion request” and your username. We may ask you to verify ownership. Requests are completed within 30 days.

What gets deleted

Your profile, username and avatar, Coins and Bites balances, level and progression, missions, achievements and badges, tournament entries, game saves, devices and notification settings.

What may be kept

Records of payments and wallet transactions may be kept without your personal details where the law requires it, or to prevent fraud and abuse.

Deletion is permanent and can't be undone. Unused Coins, Bites and purchases are lost. If you're in a live tournament, wait for it to end first.

For a missing purchase, a duplicate charge or a refund question, email us with the payment date, amount, and the receipt or transaction ID.

Guest progress is stored on this device only. If you clear your browser data, sign out or switch devices, a guest account can't be recovered. Create an account from Account settings to keep your progress, Coins and Bites.

To learn how we use your data, or to request a copy of it, read our Privacy Policy and Terms of Service, or email us.